- History and origin of hospitality
- Definition and characteristics of hospitality industry
- Relationship between the hospitality industry and tourism
- 1st module test
- Sources
- Accommodation sector
- Food and beverage sector
- Recreation and special events
- 2nd module test
- Sources
- The basics of hospitality principles: meeting guest expectations
- Key drivers of guest satisfaction
- Service environment and it’s importance to the quest experience
- 3rd module test
- Creating hospitality culture: importance of leaders
- Communicating the company culture
- Understanding cultural awareness
- 4th module test
- Hospitality and the future
- Trends in accommodation sector
- 5th module test