Introduction
- Introduction to the course
- How to take this course
- Your virtual agent's first words and your goals for this course.
Introduction to interaction automation
- Automating interactions with virtual agents
- Goals and Intents
- Directed dialog systems
- Mixed initiative dialog systems
- Natural Language
- Prompting
- Business metrics
- Reflection
- Extension
Introduction to Inference
- Who is Inference?
- Services architecture
- Multi-tenancy and billing
- Reflection
Connecting to virtual agents
- Introduction
- Handling an inbound call
- Handling an inbound text
- Making an outbound call
- Starting a new text conversation
- Triggering back office work through an API
Your first IVR - an auto attendant
- Introduction
- Configure prompts
- Define menu
- Provide transfer destinations
- Improvement opportunities
- Practical guide
