VP Customer Success at Inference Solutions
Roger has two decades of experience in telecommunications across multiple local operators and global vendors. Career highights include time at Telstra Research Laboratories, BroadSoft and leading the IT Architecture function at the nbn, the Australian national broadband network, as it grew from zero to over three million users, five million premises constructed and AU$1B in revenue.
His expertise includes voice engineering; IT enterprise and application architecture; and advanced analytics.
Never dove deeper than simple transfer modules from a menu.
Very useful as an introduction to the capability of the Inference service.
I was able to learn many things in this course that I could take away and use!
The only big complaint, is able to follow all his movements with the mouse.
Following Rogers’s moments in the training video was very had at times.
Being a novelist, I did not always catch what command was click on.
Good course however the demo where done really fast. Would be nice to have a written guide to follow
Well thought out script that describes each topic. It was done well.
The basic voice task build in the session was pretty straight-forward. However, it would be nice to have some default and/or sample Tasks built-in for reference in Studio for some of the more complex call flows typically utilized out there. From a learning standpoint, it's usually easier to understand an already built script and tweak as needed than to start from scratch. Just a thought.