Introduction
  • What is Quality, Quality Control and Quality Assurance ?
  • What is a Quality Management System ?
  • Quality Manual and Quality Policy
  • What is Quality Process
  • What is a Quality Plan
  • What is a Quality Procedure
  • What is a Work Instruction
  • Who Controls Quality in an Organisation
  • What are the purchasers and suppliers responsibilities
  • Quality management and computer technology
  • The history of Quality Standards
  • Who Produces Quality Standards