Setting the scene
- Setting-the scene Part A
- Setting the scene Part B
Introducing ITIL
- Introducing The ITIL 4 Service Value System (SVS)
- Introducing The ITIL 4 Four Dimensions of Service Management
- Short ITIL 4 Knowledge Test
What you'll learn
- An understanding of ITIL 4
Description
In MP4-video format and presented by Trevor Wilson, an Axelos/PeopleCert accredited ITIL trainer. This video is an extract from our complete ITIL 4 foundation eLearning certification course. Incorporating, Setting-the-scene, Introducing ITIL 4 and a sample of mock exam questions. The section, 'Setting the scene' presents topics regarding IT service management (ITSM) in the workplace, and the section. 'Introducing ITIL 4' provides students with a brief overview of some of the key concepts of ITIL 4.
The University of Sheffield
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About the instructors
- 4.15 Calificación
- 19812 Estudiantes
- 2 Cursos
Trevor Wilson
Accredited Professional ITIL® Trainer
I am from England and promote more than 35 years’ IT experience working in both public and private sectors (technical support and senior management roles), and with over 15 years’ experience related to IT service management (ITSM).
I am the founder and Director of ITSM Assist Limited (ITSM Assist is an accredited ITIL® training organisation), a privately-owned Limited company based in the UK.
As a professional accredited ITIL® trainer combined with my extensive ITSM experience allows me to promote excellent analogies, provide clear and meaningful explanations, and in turn put the ITIL syllabus into real life context and meaning. These are essential ingredients to support student learning and understanding. I much prefer a walk-the-talk approach as opposed to talking-the-walk if that makes sense. I believe students benefit far more with real-life meaning.
In terms of credibility, as an accredited ITIL trainer ITSM Assist including myself have a direct responsibility to Axelos® (the owners of ITIL) and PeopleCert® (the Axelos examination institute) to ensure that materials used are pre-approved by PeopleCert and that the topics presented are fully aligned with examination syllabus.
Student feedback
4.13