Introduction
  • Before you start - how to turn captions on
  • Introduction
  • How to write a formal letter
  • How to write a polite email
  • How to be diplomatic when disagreeing
  • How to make polite small talk
  • How to compliment someone
  • How to complain politely
  • How to start a conversation with a stranger
  • Differences between polite English in the UK and the USA
  • Conclusion