Power of Customer Support Department

Govindraj, is from Mumbai, India, is a skilled professional known for his work in Customer Support. He leads a team focused on providing top-notch customer service & success. Besides this role, Govindraj is a blogger & writer his field. He is also a trainer & teaching others about Customer Support Management. His mix of real-world experience and deep knowledge makes him very effective in projects that focus on helping customers.

Currently, Govindraj has been heading the Customer Support Center  & Operations for 9 + years in Yapsody SAAS product-facing firm. During his tenure, he has successfully established the entire department along with all the support processes from scratch. His leadership and expertise have helped the organization achieve excellent customer satisfaction ratings and deliver exceptional support services.

His passion for training and development has led him to conduct on-site Customer Support Team Lead and Customer Support Manager onsite training in different countries as customer support ledership corproate trainer. He has trained over 2000 + Cognizant IT employees, including Service Delivery Managers and Associate Managers, on the Customer Support Manager Certification over the last 7 years.

As a Udemy trainer, he has more than 1600 students enrolled in his courses. He has created courses such as the Power of Customer Support Department, Master of Customer Support Team Leader Program, and Customer Support Management series.

He is also the founder and principal trainer of The Customer Support School. His vision is to pass on customer trends and knowledge to all employees working in the customer support sector. He believes in promoting the importance of customer support and empowering professionals to deliver exceptional support services. He has authored several books on the subject, including Power of Customer Support Department, The Frontline Customer Support Leader, and Establishing a Customer Support Department.