Relationship Management Overview
For anyone who needs to interact with people to get the job done, Relationship Management is a core skill. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to break the code of Relationship Management to do so.
This course is the overview of Relationship Management and is the first in a series of courses that covers our "VITAR" framework. The Overview includes:
Fundamentals
Engagement Approach
Contact Strategies
Symptoms, Expectations And Perspectives
Benefits of applying the VITAR Framework for Relationship Management:
Become a Trusted Advisor
•Move away from taking orders to being called for advice
•Recognise the fundamental principles behind trust
•Check-in with your influencing behaviours
•Understand AND practice "soft skills” of persuasion and influence
Enable Clearer Communications.
•Manage expectations consistently
•Adjust your style of engagement
•Start with your audience's challenges in mind
Early and Senior Engagement
•Access Decision Makers earlier in developing ideas based on trust and credibility.
•Inspire confidence to deal with Senior Stakeholders
Gain Role Clarity
•Best practices for enabling relationship management
•Clarify a colleague's contribution
•Hold people to account
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Jon has been passionately leading change in the UK in Strategic Partnering for the past five years since recognising the gap of where most organisations currently work at and where they want to be. He has created the proprietary SDBP® certificate and training programme. He has led the Strategic IT Partner Forum, a bi-annual conference that provides thought leadership, CXO level insight and practical application to 95 delegates in the UK.
Jon continues to write about and research Strategic Partnering, especially in the context of Digital Transformation. He has a top tier global corporate client list who subscribes to his coaching and workshops - recognised for their integrated, practical and implementable approach. Well over 300 delegates have attended one of Jon's workshops and events over the past 4 years.
Delegates on Jon's workshops appreciate his candour in bringing to life his experiences of working as a leader and manager in sometimes very challenging corporate roles that help audiences reflect on how they work and what they could do differently in order to step-change their own performance and that of their organisation.
