Very useful for sales representatives/marketing representatives and those in telesales department. After reading this course, the reader can easily understand Techniques for Effective Telesales, What Not to Do for TeleSales Success, Dos and Don’ts for Telesales Communication, Steps for Building Rapport in Telesales, Tips for Effective Telesales Calls etc.
The course begins with a scenario which explains about how a telesales person can convert leads into business and how marketing can be successfully done through telesales. There is one Real Life Example in this course which explains about the importance of telesales executive in an organization. Nick, a telesales executive is the hero of this Real Life Example. This scenario explains in detail about how Nick reads the profile of the company’s existing loyal customers and convinces the customer to upgrade to a new product. Much emphasis is laid on the “Do’s and Dont’s for Telesales communication” in this course.
The following are the challenges that telesales executives face while trying to sell to prospective customers:
Trying to satisfy demanding customers who want it all like: competitive pricing, value for money, and above all, high quality service.
Challenge of fulfilling customer’s expectations as the today’s customers won’t hesitate to not buy if they don’t find what they’re looking for.
Declining loyalty levels in customers even where satisfaction is relatively high. Individual buying decisions which are greatly influenced by social media and word-of-mouth communication. Lack of understanding of exactly why customers buy or not buy and what to do about it. Lack of tools to identify the drivers of customer’s buying decision.
Want to become Nick of your organization, then enrol into this course and grab the opportunity.
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