Freelance Instructor with over 25 years of experience within Public and Private Sectors. Adept at integrating industry best practices such as DevOps, TOGAF, ITIL, COBIT, CMMI, SCRUM, PMBOK, BABOK, TDD, and ISO using quantitative methods like SIX SIGMA principles on agile, iterative, and incremental solution development life cycles (SDLCs) distributed over multiple sites across the globe. Skilled at conducting process gap analysis, business readiness assessments, ensuring that the interfaces between ITSM (ITIL) processes meet standards, and developing end to end processes for global companies such as eHealth Ontario, Alcatel, Siemens, and Central Bank of Turkey. DevOps, PMP, CBAP and ITIL Expert, ITIL 4 MP (Managing Professional), DASSM (Disciplined Agile Senior Scrum Master) certified. Has more than 950 recommendations in his LinkedIn profile.
Areas of expertise:
• DevOps • ITIL • PMP
• Scrum • TOGAF • CBAP
• DASSM – Disciplined Agile • CMMI • COBIT
• TDD – Test Driven Development • Software Testing •UX (User eXperience)
Key Accomplishments
♦ Developed end-to-end processes for eHealth Ontario by integrating TOGAF, ITIL, PMBOK, BABOK and CMMI best practices. Established strategic alignment among parties involved in end-to-end processes of a project management framework and gating system. Acted as an SME on ITIL Service Design, ITIL Service Transition, and ITIL Service Continual Improvement. Assisted a data centre migration project for planning, establishing down time requirements, communication with stakeholders, and post migration testing. Created business value by focusing on and resolving the pain points using 80-20 rule, e.g. 87% customer satisfaction, 95% SLAs met.
♦ Developed “Seven Success Factors” framework to enable successful implementation of ITSM process improvement programs based on TOGAF, ITIL and CMMI. Presented it in several international conferences including SEPG North America 2012, PMI Global Congress 2013 – EMEA, PMI Global Congress 2014 – North America.
♦ Served Alcatel as a member of central project and program office in Belgium for three years. Contributed several initiatives of the program office, e.g. Agile Transformation, Scaling down organizational process standards for small settings. Business value realized: Tester/developer ratio is improved from 1.5/1 to 1/1.
